Get the right help without repeating yourself.

Find product guidance, account help and a direct path to the AXL team.

Pick the kind of help you need.

Using AXL

Setup, troubleshooting and product guidance
Find instructions for sites, courses, webinars, video, CRM, checkout, messages, automation and the student experience.

Account and billing

Access, plan and payment questions

Sign in for account-specific help. If access is the problem, send the account email and site URL through the contact form.

Security and privacy

Access controls, data handling and legal documents

Read how account boundaries, permissions and content controls work. Use the published policies for legal details.

A useful support request

Give the team enough context to reproduce it.

A clear first message prevents a round of questions and gets the problem to the right person sooner.

• ✓Where it happened. Add the account email, site URL and the exact page or feature.
• ✓What you expected. One sentence is enough.
• ✓What happened instead. Copy the exact error and include the approximate time.
• ✓How to reproduce it. List the clicks in order and attach a screenshot or short recording.

Keep secrets out of the message. Never send passwords, API keys, one-time codes or full payment card details.

Common destinations

Build and deliver

Sell and follow up

Build with AXL

Still stuck?

Tell us what happened.

Use the contact form when you cannot reach support from inside AXL. You can also write to info@axl.tech.